Return & Refund Policy

Last updated: September 23, 2026

At Tiffany Dory Books, we create educational books, digital resources, and tools designed to help curious kids better understand themselves and their world. We want you to feel confident about your purchase, so please review our return and refund policy below.

Digital Products

Because our digital products are delivered electronically and provide immediate access to downloadable or digital content, all digital product sales are final once the product has been delivered or accessed.

We do not generally accept returns, exchanges, or refunds for digital products due to:

• Changing your mind after purchase

• Purchasing the wrong product

• Failure to download or use the product

• Incompatibility with a device or software when product requirements were provided before purchase

However, we want you to receive what you paid for. If you experience a technical problem, receive an incorrect file, encounter a corrupted or inaccessible download, or do not receive your purchase, please contact us at info@tiffanydorybooks.com. We will make reasonable efforts to resolve the issue and provide access to the product you purchased.

If we are unable to provide the purchased digital product or correct a material problem with the files, we may issue a replacement or refund when appropriate.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Physical Products

If Tiffany Dory Books sells physical products directly through this website, eligible items may be returned within 30 days of delivery.

To qualify for a return, the item must be in the same condition in which you received it, unused, and in its original packaging when applicable. You may also be asked to provide your order number or other proof of purchase.

To request a return, contact us at info@tiffanydorybooks.com before sending an item back. Returns sent without first requesting a return may not be accepted.

Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Damaged, Defective, or Incorrect Orders

Please inspect physical orders when they arrive.

If your item is damaged, defective, or you receive the wrong item, contact us as soon as reasonably possible at info@tiffanydorybooks.com and include your order number and, when helpful, photographs showing the problem.

We will review the issue and work with you to make it right.

Non-Returnable Items

The following items are generally not eligible for return:

• Digital downloads after delivery or access

• Personalized or custom-made products

• Gift cards

• Items marked as final sale

• Products that have been used, substantially altered, or damaged after delivery

If you are unsure whether your purchase is eligible for a return, contact us before sending anything back.

Refunds

When a physical-product return is approved, we will notify you after the returned item has been received and inspected.

Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank or credit card provider to post the refund to your account.

Original shipping charges are generally non-refundable unless the refund results from an error on our part or applicable law requires otherwise.

Exchanges

If you receive a damaged, defective, or incorrect physical item, contact us at info@tiffanydorybooks.com so we can determine the appropriate replacement or resolution.

For other physical-product exchanges, please contact us before returning the item.

Digital products cannot generally be exchanged after delivery or access.

Purchases Made Through Amazon or Other Retailers

Products purchased through Amazon or another third-party retailer are subject to that retailer's applicable return and refund policies.

Tiffany Dory Books cannot directly process returns or refunds for purchases for which payment was collected by a third-party retailer. Please contact the retailer through which you made your purchase for assistance.

Duplicate Purchases

If you accidentally purchase the same digital product more than once, please contact us at info@tiffanydorybooks.com with your order information. We will review the duplicate transaction and, when verified, can refund the unintended duplicate purchase.

Contact Us

If you have questions about a purchase, return, refund, or digital download, please contact:

Tiffany Dory Books
Email: info@tiffanydorybooks.com

Please include your order number when contacting us about an existing purchase.